Last Updated: [27/01/2026]

This Shipping Policy outlines the handling, timelines, and costs associated with shipping orders from epoch.mom. I (MR DAVID CHARLES GREENHILL) am committed to ensuring your items are delivered safely, efficiently, and cost-effectively.

1. Order Processing & Shipping Timelines

• Orders are typically processed and handed to the carrier within 1-2 business days of payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• Please note that “business days” are Monday through Friday, excluding public holidays.

• Any items marked with specific processing times (e.g., “Made to Order,” “Ships in 7 days”) will follow the timeframe stated on the product page.

2. Shipping Methods & Carriers
I partner with reliable logistics providers to ship your orders.

• Standard Regions: Orders are primarily shipped via tracked courier services.

• Remote or Less Accessible Areas: Deliveries to certain remote locations may be handled by postal services (e.g., Royal Mail) or specialized carriers. This may result in longer transit times and potentially different tracking details.

• Special Items: Fragile, high-value, or oversized items may be shipped via designated services for added protection.

3. Shipping Costs

• Free standard shipping is offered on orders over [Insert Amount] GBP.

• Orders below this amount incur a flat shipping fee of [Insert Amount] GBP.

• Shipments to certain remote areas (e.g., Scottish Highlands, Islands, Northern Ireland) may incur an additional surcharge, which will be clearly calculated and displayed at checkout.

• International Shipping: Fees for orders outside the United Kingdom are calculated based on destination and package weight/volume and are displayed during checkout.

4. Delivery & Transit Times

• UK Mainland: 2-5 business days after dispatch.

• European Union: 5-10 business days after dispatch.

• Rest of World: 7-20 business days after dispatch.

• These are estimates only. Carriers are responsible for final delivery, and I cannot guarantee specific delivery dates once an item is in transit. Delays can occasionally occur due to customs, weather, or carrier backlog.

5. International Orders – Customs & Duties

• You, the customer, are solely responsible for any applicable import duties, taxes (like VAT, GST), or customs clearance fees levied by your country’s authorities.

• These charges are not included in the item price or shipping cost and are payable directly to the delivery agent or your government.

• I cannot advise on these fees, as they vary by country. Please check with your local customs office for more information.

6. Order Tracking
You will receive a shipping confirmation email with a tracking number and a link to follow your order’s journey once it is dispatched.

7. Risk of Loss & Title
All items shipped are insured for loss or damage while in transit to the address you provided. Responsibility for the goods passes to you upon delivery to the carrier. Please inspect your package upon arrival.

8. Returns, Exchanges & Shipping Responsibilities

• Due to My Error (Wrong/Damaged Item): I will cover the full cost of return shipping and resend the correct item.

• Customer-Initiated Returns/Exchanges: For change of mind or size exchanges, you are responsible for the return shipping cost to my address. I will cover the cost of shipping the replacement item to you. Items must be returned unused, in original condition and packaging, within 14 days of receipt.

• Refused or Undeliverable Packages: If a package is refused or cannot be delivered due to an incorrect address provided by the customer, you will be responsible for all associated shipping costs.

9. Prohibited Items
I comply with all UK and international regulations regarding restricted items. By placing an order, you confirm that the items ordered can be lawfully imported to your destination country.

10. Force Majeure
I am not liable for any delays in shipping or delivery caused by events beyond reasonable control, including but not limited to natural disasters, extreme weather, war, pandemics, or carrier strikes.

11. Contact Information
For any questions regarding shipping, please contact:
MR DAVID CHARLES GREENHILL
Email: support@epoch.mom
Address: 21 Kingfisher Road, Evercreech, Shepton Mallet, BA4 6AN, United Kingdom
Phone: +44 19705384063

12. Policy Updates
I reserve the right to modify this Shipping Policy at any time. The most current version will always be posted on this page.