Last Updated: [27/01/2026]

Thank you for shopping with epoch.mom. I aim to ensure you are happy with your purchase. This policy explains my return and refund guidelines.

1. Return Eligibility
You may request a return if:

• The item is unused, in its original condition and packaging.

• The request is made within 30 days of delivery.

• The product is defective, damaged, or incorrect when it arrives.

Please note:
Certain items (e.g., digital products, custom-made or personalized goods) may not be eligible for return unless they are faulty or incorrect.

2. Refund Process
After I receive and inspect your returned item:

• Approved refunds will be issued to your original payment method.

• Refunds typically take 3–7 business days to appear, depending on your bank or payment provider.

3. Non‑Refundable Situations
Refunds cannot be given for:

• Items returned after 30 days of delivery.

• Items that have been used, damaged, or altered by you.

• Clearance, sale, or reduced‑price items (unless defective).

• Original shipping costs (unless an error was made on my part).

4. How to Request a Refund or Return
To start a return, please contact me at:
Email: support@epoch.mom

Please include in your message:

• Your order number

• Reason for the return

• Photos if the item is defective/damaged

I will reply with instructions and the return address.
Please allow 1–2 business days for a response.

Contact Details
MR DAVID CHARLES GREENHILL
21 KINGFISHER ROAD EVERCREECH,
SHEPTON MALLET, BA4 6AN
United Kingdom
Phone: +19705384063
Website: epoch.mom